El Secreto de Carol | Online Store | Returns | Size changes



If the product received is not to your liking or you change your mind and do not want, you have 14 calendar days from receipt to return it and get another product or refund of the same. except in the case of custom-made products, in which case no refunds.


In the event that the product was defective or not the requested change will proceed for the same product or part.


Before sending the product , you must contact us and ask for refund, the order number and your full contact details (name, address, phone and e- mail contact ) . We will contact you by e- mail and if your return meets the requirements , will be accepted and we will send you a return number . Bank charges refund will be paid by the customer unless it has been an issue on our side in this case will run our cargo.Por hygiene reasons all the briefs that accompany our signature corset sealed van, being absolutely necessary that returned with the seal intact to proceed with such return.


For obvious thongs , stockings and other accessories reasons not change with which we ask you to ensure the size solicitada.Las returns must be sent to:



Plaza Puerta del Sol 4 - 1st Floor

C. P. 28013 Madrid (Spain)


You must notify the assigned return number on the outside of the package, and include inside a copy of the invoice with the shipping and the bank account number in case you want to return the amount corresponding to the purchase.


Once you get us the product in perfect condition and unused condition , we will refund the payment made within a maximum period of 15 days by bank transfer to the account number that we have stated in the return. Or you can place a new order will be deducted from the amount paid for the returned product.


Returns used , handled or user , or products that are not in their original packaging modified products will not be accepted.


No postage due returns to be accepted , unless expressly stated by us.


The cost of the return shipping costs and new Article shall be borne by the customer except if the return is for defective item or wrong in which case shipping freight at our expense.